Privacy Policy

Last updated: 13-07-2026

Zen for Kids (“we”, “us”, “our”) operates zenforkids.com.au (the “Site”). This policy explains what personal information we collect, how we use it, and the choices available to you.

We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).By using the Site, you agree to the collection and use of information as described here. If you don’t agree, please don’t submit your details to us.

1. Information We Collect

We collect information you give us directly and information collected automatically.

Information you provide:

  • Name, email address, and phone number submitted through contact forms, quote requests, or callback bookings
  • Business name, industry, or project details you enter into enquiry forms
  • Information you provide when downloading a resource, guide, or checklist (gated content)
  • Messages you send us through live chat, email, or the Site’s booking tool

Information collected automatically:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on each page, and referral source
  • Cookie identifiers and similar tracking technologies (see Section 3)

We don’t collect sensitive information (health, racial or ethnic origin, political opinions, and similar categories under the Privacy Act) through this Site unless you volunteer it in a free-text field. If you do, you consent to us handling it for the same purposes described here.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Responding to enquiries and providing quotes or callbacks
  • Delivering the resource, guide, or checklist you requested
  • Sending you marketing communications, where you’ve opted in
  • Understanding how visitors use the Site, so we can improve it
  • Running and measuring advertising campaigns, including retargeting
  • Meeting our legal and regulatory obligations

We won’t use your information for a purpose you wouldn’t reasonably expect, and we won’t sell your personal information to third parties.

3. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to remember your preferences, measure traffic, and run advertising campaigns. These may include:

  • Analytics tools (e.g. Google Analytics) to understand visitor behaviour
  • Advertising pixels (e.g. Meta Pixel, Google Ads tag) to measure ad performance and show relevant ads on other sites
  • Functional cookies to support forms, chat widgets, and session security

You can control cookies through your browser settings. Blocking cookies may affect how parts of the Site function, including forms and chat.

4. Sharing Your Information

We may share your information with:

  • Staff and contractors who need it to respond to your enquiry
  • Our hosting provider and IT service providers
  • Analytics and advertising platforms (Google, Meta, LinkedIn, or similar), where you’ve consented to tracking
  • Government bodies or law enforcement, where required by law

Each of these providers is bound by contract or their own privacy terms to protect your information. We don’t share your information with third parties for their own independent marketing purposes without your consent.

5. Overseas Disclosure

Some of the providers listed in Section 4 store or process data outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure the recipient handles your information consistently with the Australian Privacy Principles.

6. Direct Marketing

If you opt in to receive marketing emails, we’ll send you updates, offers, or content relevant to childcare. Every marketing email includes an unsubscribe link. You can withdraw consent at any time by clicking unsubscribe or emailing [email protected].

We won’t add you to a marketing list just because you submitted an enquiry form — only where you’ve actively opted in.

7. Data Storage and Security

We store personal information on secure servers operated by MediaCloud. We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse, including access controls, encryption in transit, and regular software updates.No online system is completely secure. If a data breach occurs that’s likely to result in serious harm, we’ll notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

8. Data Retention

We keep personal information only for as long as needed for the purpose it was collected, or as required by law (for example, tax and accounting obligations). Enquiry and lead data is typically retained for 5 years unless you ask us to delete it sooner.

9. Access and Correction

You can ask us to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Delete your information, subject to our legal retention obligations

To make a request, email [email protected]. We’ll respond within a reasonable timeframe, generally 30 days.

10. Children’s Privacy

The Site isn’t directed at children, and we don’t knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we’ll delete it.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The “Last updated” date at the top shows when it was last revised. Continued use of the Site after an update means you accept the revised policy.

12. Contact Us

For privacy questions, access requests, or complaints, contact:

Zen for Kids [email protected]

If you’re not satisfied with our response, you can lodge a complaint with the OAIC at oaic.gov.au.